NSD running when opening a Word object
Almar Diehl 16 July 2010 09:17:22
One of my customers had a problem after upgrading van Lotus Notes 7.0.2 to Lotus Notes 8.5.1. Whenever they opened an embedded Word document NSD would start and it seemed like Lotus Notes was crashing. Since I assumed that it was a problem with access rights to a directory I yesterday started troubleshooting using SysInternals Process Monitor. When the NSD screen popped up we started looking at and filtering all the data in Process Monitor. Since we had Process Monitor open on a second screen after a minute I suddenly saw the NSD screen disappear from the primary screen and I saw the Word document opening just fine in WinWord!!! And moreover, Lotus Notes had not crashed....
It turned that the NSD was not starting because of a problem in Lotus Notes but because of a problem with WinWord.
From the NSD log that was generated I was also able to find the cause of the problem. Lotus Notes was started with a parameter =d:\lotus notes\notes.ini but there was also a notes.ini (with only the default first few lines in it) in c:\windows. When starting the OLE object the path is searched for notes.ini and is found in c:\windows.
Deleting the notes.ini from c:\windows solved the issue.
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