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NSD running when opening a Word object

chatAlmar Diehl   16 July 2010 09:17:22
One of my customers had a problem after upgrading van Lotus Notes 7.0.2 to Lotus Notes 8.5.1. Whenever they opened an embedded Word document NSD would start and it seemed like Lotus Notes was crashing. Since I assumed that it was a problem with access rights to a directory I yesterday started troubleshooting using SysInternals Process Monitor.

When the NSD screen popped up we started looking at and filtering all the data in Process Monitor. Since we had Process Monitor open on a second screen after a minute I suddenly saw the NSD screen disappear from the primary screen and I saw the Word document opening just fine in WinWord!!! And moreover, Lotus Notes had not crashed....

It turned that the NSD was not starting because of a problem in Lotus Notes but because of a problem with WinWord.

From the NSD log that was generated I was also able to find the cause of the problem. Lotus Notes was started with a parameter =d:\lotus notes\notes.ini but there was also a notes.ini (with only the default first few lines in it) in c:\windows. When starting the OLE object the path is searched for notes.ini and is found in c:\windows.

Deleting the notes.ini from c:\windows solved the issue.
Comments

1Victor Toal  16-7-2010 13:18:40  NSD running when opening a Word object

This is interesting and the first time I heard a seemingly non-related program crashing Notes.

It shows again what duplicate notes.ini files can do to you. Did you ever find out why the additional notes.ini made it into the c:\windows folder?

2Almar Diehl  16-7-2010 13:24:31  NSD running when opening a Word object

Hi Victor,

I think they were there from a older Notes installation. In previous versions notes.ini was put in de Windows directory during installation.

3thesis writing help  20-7-2010 17:38:19  NSD running when opening a Word object

Oh, I had such a problem as well. That's great I dropped in here :)